Pulse is the best software platform for customer obsessed companies. We handle millions of customer feedbacks every year for our clients helping them translate these feedbacks into amazing customer experiences.
Business Reports like Forrester endorse that 84% of businesses are trying to be customer experience leaders but only 1 out of 5 deliver good or great customer experience. Pulse is an all-in-one platform that can transform you into a customer experience leader.
Collect continuous feedback across all your customer interactions so that you can understand and address what’s influencing customers’ buying decisions.
View feedback in real-time and respond to unhappy customers quickly. This will have a direct impact on your ability to retain a customer. The best-performing companies keep their reply time to unhappy customers under 1 minute.
Make decisions based on customer data rather than making guesses. Customers hold the answers to most of the problems you're trying to solve.
Focus your front line teams on the customer experience through NPS and with dashboards for their role: that includes sales advisors, general managers, area managers, regional managers, and C-level executives.
Turn feedback into online reviews and user testimonials to improve user acquisition and to accelerate your growth.
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